Mortgage SaaS

Platinum Loans

End-to-end mortgage origination — from borrower application to broker processing and vendor APIs.

Role: Product & UI/UX Design
Platform: Web (SaaS)
Industry: Mortgage / Fintech
Scope: 50 screens

Platinum Loans is an end-to-end mortgage origination platform. It carries a loan from a borrower's first application through broker underwriting and vendor integrations — replacing scattered spreadsheets, PDFs, and email threads with one connected system for every party in the deal.

01Borrower

The borrower's application.

Applicants start with a guided sign-up and a multi-step application that asks for one thing at a time — personal details, employment, financials, loan preferences, and documents — then track status after submitting.

Key jobs: Apply, Upload, Track
Screens: 19 views
Differentiator: Guided multi-step flow

01

Progressive Application

The application is split into focused steps — Personal Information, Employment, Financial Profile, and Loan Preferences — so borrowers never face a wall of fields. Each step validates before advancing, cutting incomplete submissions.

02

Documentation Upload

A dedicated upload step lists exactly which documents are required and their status, so borrowers know what's outstanding instead of guessing what a lender still needs.

03

Review Before Submit

A final Review & Submit screen summarizes every answer in one place, letting applicants catch errors before the file reaches a broker — reducing back-and-forth downstream.

04

Application Tracking

After submitting, borrowers land on a My Application view that shows where their loan stands, replacing status-check phone calls with a self-serve source of truth.

02Broker

Running the book.

Brokers work every active file from one workspace — loan details, borrower and property data, financials, fee worksheets, and closing costs — with qualifiers and a marketplace to structure the best deal.

Key jobs: Underwrite, Qualify, Manage
Screens: 22 views
Differentiator: Full origination workspace

01

Structured Loan File

Every loan opens into consistent tabs — Borrower, Subject Property, Financials, Documents — so brokers always know where a piece of information lives, no matter which file they're in.

02

Easy Qualifier

Dedicated Mortgage and HELOC qualifiers let brokers test whether a borrower fits a product before building the full file, and scenario management saves competing structures side by side.

03

Fees & Cash to Close

An Initial Fees Worksheet and Estimated Cash-to-Close calculator surface the numbers borrowers ask about most, computed inline instead of in a separate spreadsheet.

04

Marketplace & Team

A built-in Marketplace compares lender products without leaving the platform, while user management and team roles keep a growing brokerage coordinated.

03Vendor

Wired for integrations.

Lending vendors connect to Platinum Loans through a separate portal focused on API health, security, and observability — managing connections and tokens rather than originating loans by hand.

Key jobs: Connect, Secure, Monitor
Screens: 9 views
Differentiator: API-first vendor portal

01

API Connections

A single screen manages API connections and their status, so vendors provision and audit integrations without opening support tickets.

02

Token Management

Tokens are issued, rotated, and revoked from one place, giving vendors control over credentials and a clear record of what has access.

03

Usage Analytics

An analytics view tracks API usage over time, letting vendors monitor volume and spot integration issues before they affect live loans.

04

Transaction Security

A dedicated security surface and configurable notifications flag anomalies in transactions, keeping sensitive loan data protected end to end.

Security

Secured on the blockchain.

Platinum Loans protects every deal with blockchain-backed security — an immutable record of each transaction, token-based access for integrations, and cryptographic protection for sensitive data across the borrower, broker, and vendor portals.

Immutable Transaction Ledger

Each transaction is recorded on a tamper-proof ledger, giving borrowers, brokers, and vendors one auditable source of truth that can't be altered after the fact.

Token-Based Access

API access runs on issued, rotatable tokens, so vendors connect securely and every credential can be scoped, tracked, and revoked without exposing the underlying system.

Transaction Security Monitoring

A dedicated security surface watches transactions for anomalies and flags them in real time, keeping sensitive loan and financial data protected end to end.

Cryptographic Data Protection

Borrower financials and documents are cryptographically secured, and every access is signed and logged across all three portals.

Process

I designed Platinum Loans by mapping the full journey a loan takes — from a borrower's first form field to a vendor's API call — and finding every point where information was re-entered, lost, or stuck in email. The system's job is to make that pipeline continuous.